1. Introduction
RAY AND SONS LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our car hauling services.
2. Information We Collect
Personal Information
We collect personally identifiable information when you request a quote or book our car hauling services, including:
- Full name
- Email address
- Phone number
- Mailing address and service addresses
- Payment information
- Account credentials
- Driver's license or identification information
Vehicle Information
To provide car hauling services, we collect:
- Vehicle make, model, and year
- Vehicle identification number (VIN)
- Vehicle condition and operability status
- Pick-up and delivery locations
- Vehicle photos and inspection reports
- Proof of ownership or authorization documents
Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on our Website
- Referring website addresses
- Geographic location data
- Cookies and tracking data
GPS and Location Data
For service delivery purposes, we may collect:
- Real-time GPS location of your vehicle during transport
- Pick-up and delivery location coordinates
- Route and tracking information
"All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
3. How We Use Your Information
We use collected information to:
- Provide quotes for car hauling services
- Process and fulfill your vehicle transportation requests
- Schedule pick-up and delivery
- Track your vehicle during transport
- Process payments and send transaction confirmations
- Send service updates, notifications, and delivery alerts
- Communicate with you about your service
- Respond to customer service requests
- Send marketing and promotional communications (with your consent)
- Improve our Website and services
- Monitor and analyze usage patterns
- Maintain records for business and legal purposes
- Detect and prevent fraud or security issues
- Comply with legal and regulatory requirements
4. SMS Communications Privacy
Mobile Number Protection
- We do NOT share mobile numbers with third parties for marketing or promotional purposes
- We do NOT share text messaging opt-in data or consent with affiliates for marketing purposes
SMS Service Communications
We use SMS to send you:
- Vehicle pick-up notifications and confirmations
- Real-time transport updates
- Delivery alerts and arrival times
- Service confirmations and changes
- Customer support messages
Authorized Sharing
Mobile information may be shared ONLY with:
- Messaging platforms that deliver SMS services
- Telecommunications providers
- Customer support vendors
- Transportation coordination service providers
- Other service providers necessary for SMS delivery and car hauling operations
This information is used solely to provide and operate the messaging service and coordinate your vehicle transport.
SMS Data Exclusion
Text messaging originator opt-in data and consent is excluded from all other use cases and will NOT be shared with any third parties beyond those necessary for service delivery.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and quote requests
- Track your vehicle during transport (with your consent)
- Understand how you use our Website
- Improve user experience
- Analyze service performance
You can control cookies through your browser settings, though some features may not function properly if disabled.
6. How We Share Your Information
We may share your information with:
Service Providers and Partners
Third-party vendors who perform services on our behalf, including:
- Payment processors
- Transportation carriers and drivers
- GPS tracking service providers
- Insurance companies
- Data analysis services
- Email and SMS delivery services
- Hosting and IT service providers
- Customer service platforms
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, court orders, or subpoenas
- Protect our rights, property, and safety
- Protect the rights and safety of our customers and the public
- Prevent fraud, security issues, or illegal activity
- Respond to government requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
"All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure servers and data storage
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as:
- Your account is active
- Necessary to provide you services
- Required to comply with legal obligations
- Needed to resolve disputes and enforce our agreements
Vehicle transport records may be retained for [specify period] for legal and insurance purposes.
9. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Opt-out of marketing communications
- Opt-out of SMS notifications (text "STOP")
- Object to certain data processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the information below.
California Privacy Rights (CCPA)
California residents have additional rights, including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
10. Children's Privacy
Our Website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. Vehicle owners and service requesters must be 18 or older.
11. Third Party Websites and Services
Our Website may contain links to third-party websites, including:
- Payment processors
- Insurance providers
- Partner services
We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
12. GPS Tracking and Location Services
By using our car hauling services, you consent to:
- GPS tracking of your vehicle during transport
- Sharing of location data for service delivery
- Use of tracking information for route optimization and customer updates
You can request to opt-out of location sharing, though this may limit our ability to provide real-time updates.
13. Video and Photographic Records
We may take photographs or videos of your vehicle for:
- Condition documentation
- Insurance purposes
- Inspection records
- Service verification
These records are maintained securely and used only for legitimate business purposes.
14. International Users
If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
15. Do Not Track Signals
Our Website does not currently respond to "Do Not Track" signals from browsers.
16. Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page
- Update the "Last Updated" date
- Notify you of material changes via email or SMS
- Obtain consent for material changes where required by law
Your continued use of our services after changes constitutes acceptance of the updated policy.
"All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
17. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
RAY AND SONS LLC
Phone Number: +1 (365) 360-2074
Business Hours: 9 am to 6 pm